TERMS & CONDITIONS
LEARN – PROGRESS – HIRE
OUR TERMS & CONDITIONS
WHEN MAKING ANY BOOKING WITH SURF STEPS YOU ARE CONFIRMING THAT YOU HAVE READ AND AGREE WITH THESE TERMS AND CONDITIONS.
A £10.00 per person deposit is payable at the time of booking, no booking is guaranteed unless a deposit is received.
The person signing the booking form accepts responsibility for payment for everyone listed on the booking and is responsible for ensuring that all other persons listed on the booking form read the Terms and Conditions below and that they are aware of the booking details. All participants must complete the declaration form on arrival before they will be allowed to take part in any surf and paddle board (SUP) lessons. A parent/ guardian must sign for any participants under the age of 18. Surf Steps do not accept any liability for any loss caused by failure to complete the declaration. All participants must be at least 8 years old. If under 10, must be accompanied by a parent/ guardian for the duration of the lesson. Parent/ guardian must be present to collect under 18 year olds at the end of the lesson, unless prearranged with Surf Steps that the participant will leave alone or by other means. If a parent/ guardian is not present or has not contacted Surf Steps to advise of their late arrival and/or can’t be contacted by Surf Steps we will have to contact the police.
Changing your booking
Surf Steps will make every effort to arrange any changes requested after the booking has been confirmed, providing it is no less than 3 days before the course start date/time. After this time no changes can be made. Any changes are subject to availability of course places.
Balance Payment and Cancellation
You have 14 days from the time of booking to cancel your lesson and receive a full refund of any money paid, if your lesson is within 14 days of the time of booking, by agreeing to these terms and conditions you waiver your right to a full refund. After 14 days of making your booking the following terms apply.
The balance due can be paid on the day of your lesson.
All deposits are non-refundable, though fully transferable up to 3 days before the course date/time.
If you cancel a booking, or decide not to partake in the lesson booked, less than 3 days before the course start date/time you will forfeit your deposit and any refund on the remaining paid is at the managers discretion. If you cancel a booking more than 3 days before the course start date you can transfer your deposit to another lesson or another individual, if you are part of a group. Any refunds on payments (excluding non-refundable deposits) are subject to admin charges.
All deposits are received on a per person basis – if the number of participants in the group you have booked drops below the number originally quoted, and you fail to inform us more than 3 days before the lesson date/time the individual(s) not partaking will forfeit their deposit.
Course Participation, Liability and Other Important Information
Sport, specifically surfing and paddle boarding (SUP) carries with it a degree of risk to both people and property, even if enjoyed under proper supervision by qualified instructors. It is also a strenuous activity that requires those taking part to have a reasonable standard of swimming and fitness. All course members must therefore make us aware of any medical conditions, previous injuries, illnesses or allergies they may have and any medication they are taking, on the booking form at the time of booking. It is the responsibility of the participant with a medical condition (including pregnancy) to check with his or her doctor to find out if surfing/paddle boarding is within their physical and or mental parameters.
All participants must be able to swim at least 50 metres in open water and must in no circumstances be under the influence of any alcohol, drugs or medication at the time of the lesson which may adversely affect their abilities.
All course members must agree to abide to all instructions and decisions that Surf Steps and its instructors make in order to secure the safety and comfort of all participants. Participants will have the use of Surf Steps equipment during their lessons. Whereas Surf Steps takes all reasonable measures to ensure the safety and good condition of that equipment, course members are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.
Surf Steps does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, officers or agents however, Surf Steps assumes no liability in respect of any personal injury, loss, damage, consequential loss or third party claims which occur through no fault of its own, its employees, officers or agents.
Lessons will begin without you, the participant, if you are more than 15 minutes late and may result in you missing the session completely. If you are late and it is still possible for you to take part in the lesson then it will be for the remaining scheduled time only. You will not receive a refund in these circumstances.
Law and jurisdiction
These conditions form a contract between Surf Steps and the participants which will be construed in accordance with English law and it is agreed between Surf Steps and the participants that each will submit to the jurisdiction of the English courts
Surf and paddle board conditions
In the rare event that Surf Steps considers sea/weather conditions to be unsuitable for surf and/or paddle board instruction and/or the Beach lifeguard service raise the red flag; a credit voucher will be issued. Credit for any lessons owed can be used within one year from the date of the cancelled lesson. Any lessons owed must be booked in advance and are subject to availability. No refunds are issued.
The English weather being what it is we can never guarantee conditions. Accordingly if there are waves we run Surfing Sessions and if it’s flat we run SUP (Paddleboard) Sessions. That way we will always be able to run a water based activity. IF YOU WISH TO PARTAKE IN A SPECIFIC ACTIVITY (either SUP or Surf) – please ensure that you call us (07733 895538) before you travel to your session, to check the conditions are appropriate. Unfortunately, we are only able to reschedule your session once.
Brochure and website accuracy
Whilst every effort is made to ensure the accuracy of Surf Steps advertising and marketing material and website it is intended only as a guide to the services it provides and Surf Steps is relieved of any liability due to any errors or omissions it may contain, or any minor discrepancies between the brochure or website’s content and that service.
Any likeness or image of participants secured or taken on any of Surf Steps courses may be used by Surf Steps without charge, in all media for genuine promotional or marketing purposes to include all brochures, leaflets, videos or on the internet. If you, the participant, prefer not to be used in any promotional materials please inform Surf Steps in writing prior to your course.
The prices printed on this website/form are valid at the time of publication. Surf Steps reserves the right to increase or reduce any of these prices any time after publication. Any changes will be made clear at the time of booking.
Unless otherwise stipulated, gift certificates will be valid for 1 year from the issue date. All gift certificate redemptions after 1 year are at the discretion of the manager.